At The Mack Services Group, service is part of our name.
With our full service benefits, we provide a combination of value and protection that you won’t find anywhere else. Our service agreements are available for everything from Oilheat equipment to heat pumps to air conditioning equipment, and will give you these great benefits:
- Professional tune-ups: We’ll perform a regular tune-up every year on your heating and/or cooling system. A tune-up will reduce the chance of breakdown, cut your energy bills by as much as 10% and keep your system running at peak efficiency.
- Same-day service: If you lose your heat, we’ll respond quickly and arrive at your home within four hours, weather permitting. And if your air conditioning breaks and you call us by 2 p.m., we’ll be there the same day. If we don’t live up to these guarantees, we’ll give you a $100 credit on your account.
- Big discounts: In addition to annual tune-ups, you’ll receive either a 15% discount on repairs or complete coverage on repairs, depending on the plan you choose.
- Guaranteed repairs and no subcontractors: Some companies send inexperienced subcontractors to your home, but we don’t. We only use our own team of expert ACCA and NORA-certified technicians. These technicians have been with us for years and are people you can trust in your home. They always use new parts, and all repairs are guaranteed for one full year.
- No surprise charges: We don’t nickel and dime you with extra charges. You know the price and approve the repair before we start to work.
- 100% Satisfaction: If you are not completely satisfied with our work, we will return to your home and make adjustments at no charge until you are 100% satisfied.
- Always someone to answer your call: When you call us, a person, not a recording, will always answer the phone.